About

Who We Are

Formed in 1986, Artifax Software originally specialised in software for artists’ managers called ARTIFAX (ARTi filoFAX), later renamed ArtifaxAgent. This was adopted by most of the leading artists’ managers in the UK and subsequently in Europe, the USA and the Far East.

Soon afterwards, development began on a new product for room booking and resource management for the Wigmore Hall in London and the Grieghallen in Norway. ShowRoom, now ArtifaxEvent, became accepted as the industry standard for performing arts centres, used by the Royal Albert Hall, the Barbican and the Royal Festival Hall, as well as many other concert halls worldwide. National museums, galleries, theatres, cathedrals, government and local authority buildings all rapidly adopted the software. Later, working in conjunction with the Edinburgh International Festival, ArtifaxEvent was expanded to cater for arts festivals.

We now have clients all over the world—from auditoria to zoos—using ArtifaxEvent and ArtifaxAgora to help their businesses thrive.

Artifax Software’s management team comprises:

Andy Wheeler (Managing Director)

James Taylor (Commercial Director)

Adam Pepper (Head of Products)

Minal Thakkar (Head of Software Development)

Russell Lawton (Head of Technical Services)

Tim Leighton (Head of Professional Services)

Our People

Andy Wheeler

Andy Wheeler

Managing Director

Having previously worked in theatre and IT, Andy joined Artifax in 2002. His expertise includes team management, personnel development, strategy, problem solving, project management, risk management, consultancy, software architecture and cloud infrastructure.

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James Taylor

James Taylor

Commercial Director

Joining us from a global exhibition company, James uses his extensive events experience and technical know-how to build long-term client relationships — and, most importantly, makes sure those clients are getting the most from our technology. In his spare time, James enjoys working on and riding his motorcycles.

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Adam Pepper

Adam Pepper

Head of Products

Adam’s expertise includes UI/UX design, Microsoft SQL and HTML. He’s taught dance, designed and managed websites for actors, and volunteered for ten years for (and been a trustee of) a charity providing support to people living with HIV.

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Minal Thakkar

Minal Thakkar

Head of Software Development

Minal has many years’ experience with diverse programming languages and has also lectured in computer engineering. She enjoys listening to Indian music, sketching, hand embroidery and travelling with her husband and son.

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Tim Leighton

Tim Leighton

Head of Professional Services

Tim is a graduate of the Birmingham Conservatoire, where his specialist instrument was the viola. He has worked front of house at the Symphony Hall, the Barbican Centre and the Epsom Playhouse, where he was also the marketing manager.

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Russell Lawton

Russell Lawton

Head of Technical Services

Russell is our resident AWS and VMWare expert. Married with one son, he plays guitar with a local rock band. He enjoys sailing and windsurfing (in warmer climes) and, to keep fit, plays tennis (with, he admits, more enthusiasm than skill!).

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Terry Salmon

Terry Salmon

Software Consultant

Experienced IT trainer and consultant Terry enjoys spending his recreation time with his wife and children. Their principal interests include film, cookery, theatre, music, and very occasional karaoke battling.

Jon Oakes

Jon Oakes

Managing Director (Asia-Pacific)

Jon migrated from the UK to Australia in 2003. His UK employment included 11 years at London’s Southbank Centre, starting in the Box Office and ending as Computer Services Manager. Married with one daughter, Jon celebrated his 25th wedding anniversary in 2015 by making a video for his wife featuring himself playing an inflatable guitar onstage at Perth Concert Hall.

Paul Durbin

Paul Durbin

Client Account Manager

Before coming to Artifax, Paul ran development events for a large national charity and had his own fire performance group. He plays drums and percussion with various London-based bands and is a keen boulderer, rock climber, traveller and photographer.

Anne Choe

Anne Choe

Product Manager (North America)

Prior to joining JCA in 2011, Anne had a varied career in opera singing and production, venue management and professional basketball marketing. Anne is an avid reader and podcast listener, but also tries very hard to keep the family’s 4 goldfish alive (there used to be 5).

Max Newman

Max Newman

Technical Support Engineer

Max, an expert in SQL databases/reporting, splits his time between customer services and QA. A University of London music graduate, he has played at many great venues and worked as a performing arts centre technician.

Joseph Howson

Joseph Howson

Support Analyst

When he’s not looking after our clients, Joseph spends time with his wife and daughters, and follows the constant disappointment known as Arsenal. He has an extraordinary likeness to Bobak from the seminal 00s band Another Level.

Lesley Bolton

Lesley Bolton

Office Manager

Lesley joined Artifax in March 1996 when we had the grand total of two employees! Prior to that she had her own art and design company. She plays bridge, has belonged to the same book club for 15 years and enjoys cooking, knitting and gardening.

James Powell

James Powell

Senior Product Specialist (North America)

James joined Artifax in 2000 before moving to Philadelphia in 2011. He now implements ArtifaxEvent for North American clients. Unless you have a lot of time to kill, never ask him about music or why cricket is better than baseball.

Sujata Naik

Sujata Naik

Developer

Sujata started her career as a web designer in India and has an extensive skillset. In her spare time, she enjoys cooking, watching Hindi movies and listening to old Hindi songs, yoga and reading about home remedies.

Martin Mcdonough

Martin Mcdonough

Technical Support Engineer

Martin has worked in R&D as an opto-electronics engineer, as an analyst for a MOD subcontractor and now supports all our Artifax products. He is an enthusiastic dog owner and can be seen strolling in the local woods and fields with his Irish setter, Pip.

Emily Lane

Emily Lane

Client Services Manager (Asia-Pacific)

Emily is responsible for client support, custom reporting and training. Her background is in organisational training and human resources, having worked extensively in London and Perth. Prior to this Emily completed a Masters in Organisational Psychology. Emily has two young children, and most of all loves to spend her weekends with her family riding mountain bikes or surfing.

Jonathan Castro

Jonathan Castro

Developer

Jonathan wrote his first computer programs using a Commodore PET and a BBC Micro. Before joining Artifax, he worked as a consulting engineer in the field of fluid flow modelling. He enjoys playing the piano, foreign travel and astronomy.

Elaine Roche

Elaine Roche

Administrative Assistant

Elaine is responsible for both office and finance administration. Her interests include travelling, the cinema and theatre (but only to sit in the audience, as her acting experience ended as the Tin Man in a Wizard of Oz production at school, circa 1979!).

Sarah Gillett

Sarah Gillett

Product Specialist (North America)

Sarah spent a decade managing the use of Artifax at one of Canada’s largest multi-disciplinary arts centres before joining JCA in late 2016. Her happy place lies at the intersection of music, food and good company.

Tiffany Yew

Tiffany Yew

Client Support (Asia-Pacific)

Tiffany is a Malaysian-born Chinese who studied Computer Science before working in Sales and Marketing in Malaysia. She has also worked with a broadcaster in Macau as a journalist and newscaster, and in Hong Kong in Marketing and Event Management. Tiffany speaks English, Malay, Cantonese and Mandarin. Her favourite pastimes are jogging and cooking.

Laura Francis

Laura Francis

Reports Developer

Laura is our lead reports developer. Before joining Artifax, she spent ten years working at a 600-seater multi-purpose venue in the West Midlands. She tried her hand at a variety of roles, including Front of House, Stage Manager and Technical Crew.

Amy Louden

Amy Louden

Project Manager

Amy looks after Artifax’s existing clients. Before joining us, she spent 13 years working for a prominent Artist and Project Management agency as an Artist Manager and later as Head of Operations. Amy has a BA (Hons) in Music & English Literature. She enjoys time out with her husband and son, reading, going to concerts and to the cinema, and the occasional Zumba class.

Paul Twynham

Paul Twynham

Business Development Manager

Having relocated from the North East of England, Paul joins us with over 17 years of venue, events and live music management experience. He enjoys new music, design, photography and travelling. As a father of two, most of his time is spent with his family trying to solve why the family Cockapoo won’t stop chewing everything at floor level. Answers anyone?

Dr H

Dr H

Developer

Coder, chemist and campanologist.

Vishnu Shanmugam

Vishnu Shanmugam

Lead QA Analyst

Mehreen Rana

Mehreen Rana

QA Analyst

Mehreen, who is passionate about technology, first joined us for work experience in 2013 and, having completed her computing degree (studying networking and web application components), is now back as a full-time employee. Outside of work, Mehreen enjoys watching films, photography and all things Harry Potter!

Meg Russell

Meg Russell

Client Support (Asia-Pacific)

After completing her science degree, Meg worked in data analysis before following her father’s footsteps into cartography and GIS. Returning from a 3-year hiatus travelling Australia as tour manager for her partner’s band, Meg now provides report writing and support for the Asia-Pacific team. In her spare time she is likely to be holding either a power tool or a pair of drumsticks.

Guy Hiddleston

Guy Hiddleston

Software Consultant

Business finance graduate Guy is a PRINCE2® practitioner and, before joining Artifax, owned and managed two shops. In his spare time Guy enjoys walking or running in remote locations, sailing and snowboarding.

Fernando Oliveira

Fernando Oliveira

Marketing Manager

Fernando holds a degree in Advertising and Marketing from ESPM (Brazil) and Master Business Administration from FGV (Brazil). Before joining Artifax, he was responsible for marketing at a Brazilian technology company. In his spare time Fernando loves to travel with his wife and play tennis with family and friends.

Daniel Gilfillan

Daniel Gilfillan

Junior Developer

Prior to joining Artifax, Dan worked as a website developer at a media and events company, having graduated from Northampton University with a degree in Business and Marketing. Dan is a keen reader, a major film buff and likes to kick back at the weekends with his friends, socialising or gaming. He’s also working on creating his own series of novels, if he can ever find the time to put the words down on paper.

Jeremy Campbell

Jeremy Campbell

Software Consultant

Jeremy previously worked for newspapers as a sub editor and, briefly travelled around the UK and Europe as a tour manager in the theatre. Movies, music, cycling and books (old-fashioned paper ones) take up some of his spare time. He sometimes still daydreams of being England cricket captain.

Samuel Walder

Samuel Walder

Support Analyst

Sam has experience in hospitality and customer service and, prior to joining Artifax, managed a small hotel. He has also participated at a variety of music events at venues including XOYO, Ronnie Scotts, The Jazz Café and Fairfield Halls. In his spare time, Sam enjoys going to the gym, cooking and eating as much food as possible and producing music.

Paulina Szpakowska

Paulina Szpakowska

Software Consultant

Andrew Dunford

Andrew Dunford

Developer

Andrew has degrees in music (performance cello) and computer science, and joined Artifax in 1997 following eight years in various management roles at Wigmore Hall in London. He’ll talk cricket to anyone who doesn’t run away fast enough.

Sarah Verge

Sarah Verge

Finance Consultant

Sarah is an accountant with a background in IT. In her spare time, she advises Sistema England, a music charity, and is an ISPA committee member. She is a regular theatre and concert-goer: jukebox musicals are her guilty pleasure.

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Tim Coleman

Tim Coleman

Documentation Specialist

Tim worked for fourteen years as a Box Office and Front of House Manager and was one of the first to use Showroom (ArtifaxEvent). He joined Artifax in 1998 as Customer Services Manager, becoming a Director in 2001 and eventually leaving the company in 2013 to relocate to the Cotswolds. Now he’s back, working part-time creating articles for the Artifax Help Centre.

Artifox

Artifox

Company Mascot

Artifox is our roving ambassador. He joined Artifax in 2012, shortly after the unexpected (although possibly not to him) demise of his predecessor. Artifox enjoys meeting customers, travelling and photobombing (see his Instagram feed @artifox1).

Find out more about our industry leading software

Event planning, room booking and resource scheduling for venues and festivals worldwide since 1986

brighton festival
blackpool winter gardens
buxton festival
rochester cathedral
JW3
lyric hammersmith
merl
the university of sheffield
Cork Opera house
live nation
Casa da Musica
Auditorio de Tenerife

Worldwide sales and support for Artifax products

SEE OUR DISTRIBUTORS

We find ArtifaxEvent to be an excellent system. It easily helps us manage bookings for private hire events from the initial enquiry stage to the production of a final invoice. Over several years we have been able to build in new systems which have further improved our efficiency. The support staff are great - prompt to respond and always willing to assist. I couldn't do my job without it.

Tom Deller, Corporate Hospitality Manager, Bath’s Historic Buildings

Bath & North East Somerset Council

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