About

Who We Are

Timothy Nathan and Nina Kaye formed Artifax Software in 1986, originally specialising in software for artists’ managers called ARTIFAX (ARTi filoFAX), later renamed ArtifaxAgent. This was adopted by most of the leading artists’ managers in the UK and subsequently in Europe, the USA and the Far East.

Soon afterwards, development began on a new product for room booking and resource management for the Wigmore Hall in London and the Grieghallen in Norway. ShowRoom, now ArtifaxEvent, became accepted as the industry standard for performing arts centres, used by The Royal Albert Hall, The Barbican and The Royal Festival Hall, as well as many other concert halls worldwide. National museums, galleries, theatres, cathedrals, government and local authority buildings all rapidly adopted the software. Later, working in conjunction with the Edinburgh International Festival, ArtifaxEvent was expanded to cater for arts festivals.

We now have clients all over the world—from auditoria to zoos—using ArtifaxEvent and ArtifaxAgora to help their businesses thrive.

Artifax Software’s management team comprises Sarah Verge (Managing Director), Andy Wheeler (Development Director), Adam Pepper (Head of Products) and Tim Leighton (Head of Customer Services). Timothy and Nina, who still own Artifax Software, are not actively involved in the day-to-day running of the business, instead providing support as Non-Executive Directors.

Our People

Sarah Verge

Sarah Verge

Managing Director

Sarah is an accountant with a background in IT. In her spare time, she advises Sistema England, a music charity and is an ISPA committee member. She is a regular theatre and concert-goer: jukebox musicals are her guilty pleasure.

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Andy Wheeler

Andy Wheeler

Development Director

Andy is a certified PRINCE2® Practitioner and Professional Scrum Master. He studied at the BRIT School in the late 90s and, prior to joining Artifax, worked full time as resident Composer/Musical Director at The Colour House Theatre.

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Adam Pepper

Adam Pepper

Head of Products

Adam’s expertise includes UI/UX design, Microsoft SQL and HTML. He’s taught dance, designed and managed websites for actors, and volunteered for ten years for (and been a trustee of) a charity providing support to people living with HIV.

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Tim Leighton

Tim Leighton

Head of Customer Services

Tim is a graduate of the Birmingham Conservatoire, where his specialist instrument was the viola. He has worked front of house at the Symphony Hall, the Barbican Centre and the Epsom Playhouse, where he was also the marketing manager.

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Artifox

Artifox

Company Mascot

Artifox is our roving ambassador. He joined Artifax in 2012, shortly after the unexpected (although possibly not to him) demise of his predecessor. Artifox enjoys meeting customers, travelling and photobombing (see his Instagram feed @artifox1).

Russell Lawton

Russell Lawton

IT Manager

Russell is our resident AWS and VMWare expert. Married with one son, he plays guitar with a local rock band. He enjoys sailing and windsurfing (in warmer climes) and, to keep fit, plays tennis (with, he admits, more enthusiasm than skill!).

Claire Johnson

Claire Johnson

Developer

Before finding her way to Artifax, Claire worked in a variety of industries, including running a small hotel. Outside of the office, she has a great many interests including sketching, dressmaking and distance running, as well as baking lots of cakes.

Miguel Castro

Miguel Castro

Developer

Miguel graduated from the University of Madeira with a degree in Cultural Sciences and had a brief passage through the arts sector, collaborating with the acclaimed dancing company Dancando com a Diferenca.

Marcus Millar

Marcus Millar

Second Tier Support Analyst

Marcus has a degree in Event Management. He’s organised events including a one day festival featuring fellow ginger, Ed Sheeran. He likes to spend time on the five F’s: friends, family, fiancée, football and food (not necessarily in that order!).

Minal Thakkar

Minal Thakkar

Lead Developer

Minal has many years’ experience with diverse programming languages and has also lectured in computer engineering. She enjoys listening to Indian music, sketching, hand embroidery and travelling with her husband and son.

Terry Salmon

Terry Salmon

Consultant

Experienced IT trainer and consultant Terry enjoys spending his recreation time with his wife and children. Their principal interests include film, cookery, theatre, music, and very occasional karaoke battling.

Paul Durbin

Paul Durbin

Account Manager

Before coming to Artifax, Paul ran development events for a large national charity and had his own fire performance group. He plays drums and percussion with various London-based bands and is a keen boulderer, rock climber, traveller and photographer.

Jon Oakes

Jon Oakes

Managing Director (Asia-Pacific)

Jon migrated from the UK to Australia in 2003. His UK employment included 11 years at London’s Southbank Centre, starting in the Box Office and ending as Computer Services Manager. Married with one daughter, Jon celebrated his 25th wedding anniversary in 2015 by making a video for his wife featuring himself playing an inflatable guitar onstage at Perth Concert Hall.

Iris Zhao

Iris Zhao

Developer

Iris’s areas of expertise include Transact-SQL, Microsoft Word and Excel. She loves working with numbers and is fascinated by Big Data. Iris also enjoys a good workout and is currently training for her Karate Black Belt.

Max Newman

Max Newman

Third Tier Support Analyst

Max, an expert in SQL databases/reporting, splits his time between customer services and QA. A University of London music graduate, he has played at many great venues and worked as a performing arts centre technician.

Joseph Howson

Joseph Howson

Second Tier Support Analyst

When he’s not looking after our clients, Joseph spends time with his wife and daughters, and follows the constant disappointment known as Arsenal. He has an extraordinary likeness to Bobak from the seminal 00s band Another Level.

Kathryn Evans

Kathryn Evans

QA Analyst

When Kathryn is not scrutinising our developers’ work, she’s usually found scuba diving, rock climbing or caving. She also enjoys more easy-going activities, such as drawing, painting, gardening and playing the tuba.

Shyam Bharadwaj

Shyam Bharadwaj

Customer Engagement Manager

Shyam graduated in Hotel Management. He has spent his fair share of time setting up conference rooms and working as Duty Manager. He spends his evenings playing badminton and weekends umpiring at cricket games.

Lesley Bolton

Lesley Bolton

Office Manager

Lesley joined Artifax in March 1996 when we had the grand total of two employees! Prior to that she had her own art and design company. She plays bridge, has belonged to the same book club for 15 years and enjoys cooking, knitting and gardening.

Karim Khan

Karim Khan

Software Achitect

Karim oversees the technical design of our new software and software revisions, guiding the development teams. In his spare time, Karim keeps an eye on financial, economic and security trends. He loves to cook, dancing and city breaks.

Sofia Fernandes

Sofia Fernandes

QA Analyst

Sofia develops test plans, cases and scripts for Artifax products. She is passionate about the arts and pursued a degree in Cultural Studies. Sofia has worked in a wide range of sectors, from Human Resources to Customer Services and Hospitality,

Sujata Naik

Sujata Naik

Developer

Sujata started her career as a web designer in India and has an extensive skillset. In her spare time, she enjoys cooking, watching Hindi movies and listening to old Hindi songs, yoga and reading about home remedies.

Martin Mcdonough

Martin Mcdonough

Third Tier Support Analyst

Martin has worked in R&D as an opto-electronics engineer, as an analyst for a MOD subcontractor and now supports all our Artifax products. He is an enthusiastic dog owner and can be seen strolling in the local woods and fields with his Irish setter, Pip.

Emily Lane

Emily Lane

Client Services Manager (Asia-Pacific)

Emily is responsible for client support, custom reporting and training. Her background is in organisational training and human resources, having worked extensively in London and Perth. Prior to this Emily completed a Masters in Organisational Psychology. Emily has two young children, and most of all loves to spend her weekends with her family riding mountain bikes or surfing.

Jonathan Castro

Jonathan Castro

Developer

Jonathan wrote his first computer programs using a Commodore PET and a BBC Micro. Before joining Artifax, he worked as a consulting engineer in the field of fluid flow modelling. He enjoys playing the piano, foreign travel and astronomy.

Elaine Roche

Elaine Roche

Administration Assistant

Elaine is responsible for both office and finance administration. Her interests include travelling, the cinema and theatre (but only to sit in the audience, as her acting experience ended as the Tin Man in a Wizard of Oz production at school, circa 1979!).

Guy Hiddleston

Guy Hiddleston

Consultant

Business finance graduate Guy is a PRINCE2® practitioner and, before joining Artifax, owned and managed two shops. In his spare time Guy enjoys walking or running in remote locations, sailing and snowboarding.

Danny Wheeler

Danny Wheeler

Developer

Danny’s expertise includes website and web application development. He enjoys spending his spare time tinkering with (and restoring) old cars, lending a hand to other members of the retro and classic car community.

Robert Mills

Robert Mills

Developer

Robert studied computing systems and solutions. His expertise includes PHP, MySQL and JavaScript. He spends his spare time with friends at the cinema, and watching videos about cars and the latest PC technology.

Tiffany Yew

Tiffany Yew

Client Support (Asia-Pacific)

Tiffany is a Malaysian-born Chinese who studied Computer Science before working in Sales and Marketing in Malaysia. She has also worked with a broadcaster in Macau as a journalist and newscaster, and in Hong Kong in Marketing and Event Management. Tiffany speaks English, Malay, Cantonese and Mandarin. Her favourite pastimes are jogging and cooking.

Jonny Heather

Jonny Heather

Digital Marketing Executive

Jonny, a keen photographer, is a Media Arts graduate. He looks after our website, newsletter and social media accounts. His previous role encompassed supervising a Winter Wonderland Grotto, where he was responsible for elf and safety.

Laura Francis

Laura Francis

Developer

Laura is our lead reports developer. Before joining Artifax, she spent ten years working at a 600-seater multi-purpose venue in the West Midlands. She tried her hand at a variety of roles, including Front of House, Stage Manager and Technical Crew.

Dr H

Dr H

Developer

Coder, chemist and campanologist.

Amy Louden

Amy Louden

Client Account Executive

Amy looks after Artifax’s existing clients. Before joining us, she spent 13 years working for a prominent Artist and Project Management agency as an Artist Manager and later as Head of Operations. Amy has a BA (Hons) in Music & English Literature. She enjoys time out with her husband and son, reading, going to concerts and to the cinema, and the occasional Zumba class.

Emily Halligan

Emily Halligan

First Tier Support Analyst

Emily helps our clients with their application queries. She has a BSc(Hons) degree in Computing: Network, Security and Forensics. Emily previously worked at Liverpool Football Club, providing customer service and hospitality to customers and players. Outside of work, Emily enjoys spending time with her partner and friends, as well as visiting family and friends in Liverpool.

Andrew Dunford

Andrew Dunford

Developer

Andrew has degrees in music (performance cello) and computer science, and joined Artifax in 1997 following eight years in various management roles at Wigmore Hall in London. He’ll talk cricket to anyone who doesn’t run away fast enough.

Tim Coleman

Tim Coleman

Documentation Specialist

Tim worked for fourteen years as a Box Office and Front of House Manager and was one of the first to use Showroom (ArtifaxEvent). He joined Artifax in 1998 as Customer Services Manager, becoming a Director in 2001 and eventually leaving the company in 2013 to relocate to the Cotswolds. Now he’s back, working part-time creating articles for the Artifax Help Centre.

Timothy Nathan

Timothy Nathan

Co-Founder/Non-Executive

An avid consumer of the performing arts (and occasional theatre technician), with one son an opera singer and the other an arranger and orchestrator, Timothy is also Chairman of Refugees at Home, a magistrate and a flying instructor.

Nina Kaye

Nina Kaye

Co-Founder & Non-Executive Director

Nina has a degree in maths and music. After working with the LSO, she set up her own artists’ agency. Nina has a number of trusteeships and founded Refugees at Home in response to the current refugee crisis.

Nigel Webb

Nigel Webb

Non-Executive Director

Nigel is a Partner in global consultancy firm FTI Consulting, responsible for the firm’s Financial Services Advisory practice. He is a keen multi-instrumentalist, playing keyboards, clarinets and saxophones.

Chris Shipley

Chris Shipley

Artifax Group Company Secretary

Chris focuses on our corporate administration and legal matters. He has an MBA from Boston University and is a solicitor specialising in corporate and commercial law. For 12 years he was Senior Partner of a long-established Surrey practice.

Find out more about our industry leading software

Taking things a step forward for so many organisations and their customers

corning museum of glass
unity works
pymble ladies college
luton culture
royal hospital chelsea
rsc
liverpool catherdral
omaha performing arts society
barbican centre london
cleveland museum of natural history
shakespear globe
blackpool winter gardens

Worldwide sales and support for Artifax products

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We find ArtifaxEvent to be an excellent system. It easily helps us manage bookings for private hire events from the initial enquiry stage to the production of a final invoice. Over several years we have been able to build in new systems which have further improved our efficiency. The support staff are great - prompt to respond and always willing to assist. I couldn't do my job without it.

Tom Deller, Corporate Hospitality Manager, Bath’s Historic Buildings

Bath & North East Somerset Council

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