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Preparations for 1 January 2021

Tim Leighton - December 14, 2020

The UK left the European Union on 31 January 2020 and Artifax has been making the necessary preparations for the end of the transition period on 31 December 2020. Although the GDPR is an EU regulation, it is expected to retained in UK law at the end of the transition period. Key aspects of the GDPR will remain the same, however, there are implications on how personal data is transferred between the UK and EU. This post outlines the impact of the end of the transition period on data processing and how this affects our customers.

Preparations for 1 January 2021

Key changes made by Artifax…


Appointment of an EU data representative

In compliance with our obligations from 1 January 2021, Artifax has appointed EU-Rep Global as our EU data representative to manage all data privacy related matters concerned with EU customers. Customers within the EU may address privacy-related enquiries to our EU representative pursuant to Article 27 EU GDPR at:

Artifax Software Limited,
Hopfenstr. 1d,
24114 Kiel,
Germany

or by email to: [email protected]

Privacy concerns and questions raised by non-EU customers should continue to be addressed to the Artifax Data Protection Officer via our registered UK address:

Artifax Software Limited,
5th Floor,
167-169 Great Portland Street,
London,
W1W 5PE

or by email to: [email protected]


Issuance of a Data Processing Agreement

Artifax has prepared a Data Processing Agreement (DPA) which replaces all of the existing data protection clauses and definitions and is available for customers to download via our Support Help Centre. We request that an appropriate representative from your organisation signs and returns this DPA to the following address:

Artifax Software Limited,
5th Floor,
167-169 Great Portland Street,
London,
W1W 5PE

or by email to: [email protected]


Policy updates

Artifax has updated the Security Guide, Privacy Policy and Data Protection Policy documents attached to the Information Security article on the Help Centre. Our Privacy statement on our website has also be updated.


FAQ’S

If my organisation is registered in the UK does this DPA apply?

ANSWER: This agreement applies to all Artifax customers including those registered in the UK.


By which date should the signed DPA be returned?

ANSWER: 31 December 2020


If I have concerns about the DPA who can I contact?

ANSWER: If you have concerns or queries regarding the DPA then our Data Protection Officer would be happy to assist with your query.


Who does the DPA need to be signed by?

ANSWER: The DPA should be signed by the person who manages your existing Arifax agreement or a suitable data protection representative at your organisation.


What happens if my organisation does not sign the DPA?

ANSWER: Artifax has created the new DPA in order to assist our customers meet their compliance requirements as Data Controllers under GDPR.


How can I access the DPA on the Support Help Centre?

ANSWER: The DPA is available here. Please be aware that Support Help Centre content is only available to signed-in customers. If you have not used the Help Centre before, you will need to create a user account using your work email address. Please do not hesitate to contact our support helpdesk should you require further assistance


Further Reading

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Tim Leighton

Tim is a graduate of the Birmingham Conservatoire, where his specialist instrument was the viola. He has worked front of house at the Symphony Hall, the Barbican Centre and the Epsom Playhouse, where he was also the marketing manager.

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