The Art of Delegation
Emily Lane - November 20, 2018
Delegation is a term most managers have heard before, many times. Delegation involves giving tasks to employees to allow them to grow, become better and more productive employees and make key decisions.
Delegating a task involves explaining what is required to the employee and making sure they have the information they need to complete the task.
It sounds great in theory, however in practice the process of delegating a task often takes more time than just doing the task – so most managers who are time poor and have all the information they need to complete the task choose to just do it themselves.
Let’s take Jenny, Jenny is the Venues Manager of a large Performing Arts Centre in Western Australia, she is a very experienced Venue Manager who has been working in the industry for many years. Jenny is responsible for four venues and all the events happening within them. She has a strong, experienced and capable line management team.
Jenny works long days, constantly juggling tasks, fighting ‘fires’, and dealing with issues. She would love to be able to take time to plan for the future growth of the venues and delegate key tasks and decisions to her team – which her CEO keeps asking her to do – but finds she simply does not have the time.
Jenny’s senior management team often refer key decisions and even day to day decisions to her, she acknowledges “I would love to be able to delegate those decisions to my senior management team, but I often feel the information they need to make the right decision only exists in my head”. Why? “Because Jenny just knows the answer,” says a member of her Senior Management Team, “she stores all the event information in her head and is therefore able to make those decisions”. However, they go on to say “sometimes it can be hard to get hold of Jenny, she is often on the go or in a meeting, getting a decision from her can take time – which is frustrating”.
How would Artifax help Jenny and her team? Artifax would ensure the whole team can access up to date information about the events happening in the multiple venues, and it will enable the team to make key decisions and even day to day decisions rather than defer to Jenny. This would then free Jenny up to plan for the future growth of the venue. Win win!
Here at Artifax Asia-Pacific, we hear stories – such as this one from Jenny and her team – often. If this sounds like the challenges you face or you want to talk about how Artifax could help you to manage your venue – please get in touch with me.