Join Our Team

We are Recruiting

We are always on the look-out for talented individuals to join our team.

If you want to take a look at who you’d be working with, check out our About page!

Please scroll down for details of our current vacancies.

NO AGENCIES PLEASE.

There are lots of reasons why you might want to join us. Here’s what we think you should know:

Company

We are committed to putting our clients first in everything we do. We’re innovative and entrepreneurial, always looking for new ways to improve our software and services. We’re not out to maximise profit to the detriment of our clients and this extends to treating our staff properly too. Complete transparency, honesty and integrity are important to us.

Clients

We have some of the most fabulous clients in the world, including household name theatres, festivals, museums, galleries, visitor attractions and places of worship.

Location

Our bright, airy offices are within a couple of minutes’ walk of Epsom’s town centre, train station, playhouse and parks. Epsom Downs and the Epsom Downs Racecourse, home to the most famous flat race in the world (The Derby), are nearby. We have cycle shelters and shower facilities for anyone who pedals to work.

People

We’re a friendly, collaborative, open and diverse team. Many of us have a background in venue management, running events or in the performing arts.

Pension

Artifax contributes 3% of your basic salary to a Group Personal Pension Plan.

Holiday

Holiday entitlement increases each year up to a maximum of 29 days, plus Bank Holidays.

Flexible Working Hours

If you’ve childcare or other commitments, we’ll do our best to accommodate these. We’re happy to offer part-time roles and job-sharing too.

Refreshments

Help yourself to fresh fruit, proper coffee, dozens of different types of tea and fruit squashes. We supply many cakes on the flimsiest of pretexts!

Perks

We offer shopping discounts, corporate gym rates, takeaway discounts, members’ only cinema tickets, free phone insurance, a Cycle2Work scheme, childcare vouchers and interest-free season ticket loans.

Training

Our online learning portal has 6,000+ courses in business, technology and creative skills for your business and personal use. We also provide role-specific in-house and external courses.

Dress Code

If you can’t see up it, down it or through it, then it’s suitable office attire!

Bonuses

Annual bonuses are awarded at the end of the financial year, based on company and personal performance. Everyone gets a Christmas hamper! We also have a staff suggestion scheme.

Social

We have a big Christmas party, usually at a client’s venue. Past events have included a winery tour and wine-tasting, a circus evening and the pantomime, plus dinner, of course. There’s also an outdoor summer event and plenty of ad-hoc pub and other nights.

Charitable Giving

We match fund your charitable donations and sponsor you in your fund-raising endeavours.

Progression

We’re a small business and it’s easy for individuals to shine. Many of our people have joined in one role and then moved on to do something completely different in the company as we spot their talents and they want to expand their skills.

Current vacancies

Software Consultant

Introduction

We’re looking for an exceptional individual to provide user-driven services to our clients, including training, support and documentation.

Full training will be provided, although an interest in the performing arts or experience of working in a venue or an events team are desirable.

Summary

Permanent
Full-time, 37.5 hours per week, Monday to Friday, 9.00am – 5.30pm
Based at our Head Office in Epsom (35 minutes from Waterloo)
Competitive salary
Company group personal pension scheme (3% company contribution)
20 days annual leave in addition to public holidays (increases with length of service)
Range of non-contractual benefits and perks

Description

Deliver process-driven system configuration consultancy to enable customers to make the most of Artifax products*
Take the lead on medium and large-scale implementation and upgrade projects
Conduct training sessions on customer premises, at the Artifax Head Office and online based on training plans and course outlines*
Deliver product-focused webinars to users
Write and maintain training and other product-related materials
Assist the Report Development team in the writing of detailed custom report and functionality specifications in consultation with clients
Provide internal product-related training to staff
Provide cover for the 1st Tier Support team
Attend conferences (internal and external)
Participate in regular team and company meetings

* This will involve travel outside of normal office hours and regular periods away from home

Person Specification

Key Competencies

Critical thinking and problem solving
Attention to detail
Excellent communication and presentation skills
Self-motivation
Effective time management
Adaptability
Flexibility
Diplomacy

You

Are out-going and personable with a good sense of humour
Are a team player
Are calm under pressure
Can converse converse clearly and concisely both over the phone and in person, quickly building a rapport
Ask appropriate questions in order to extract relevant and critical information
Can explain technical concepts to a non-technical audience
Are able to work on your own initiative with minimal supervision
Can cope with changing priorities and tight deadlines

Desirable (not Essential)

Experience of working with relational databases
Experience of T-SQL
Foundation or higher level qualification in PRINCE2® project methodology

How to Apply

Please email your CV together with a covering letter explaining why you would like to work for Artifax, what you would bring to the role and stating your salary expectations.

Software Trainer