Last updated: 3 December 2020
You agree that we may process the personal information you provide us with:
To the extent permissible under applicable law, we collect information (including, without limitation, your name, organisation, email address and telephone number) about you and any other party whose details you provide to us when you:
We will also collect your information when you only partially complete and/or abandon any information you have input into our website and/or other online forms. We may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.
We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications and services (for example, the referral URL and your IP address). We may do this using cookies or similar technologies (as described in our Cookie Usage Policy below).
We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information (for example, information from credit agencies, search information providers or public sources), but in each case only as permitted by applicable laws.
To the extent permissible under applicable law, we use your information to:
To the extent permitted by applicable law, we retain information about you after the termination of your Artifax agreement or if you decide not to proceed with our applications or services. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Our websites, applications (including mobile applications) and services may use technology that enables us to:
You can manage your privacy settings within your browser or our applications and services, where applicable.
We may monitor and record our communications with you, including support tickets, emails and telephone conversations. Information we collect may be used for training purposes, quality assurance, to record details about our websites, applications and services you order from us or ask us about. This information is also used in order to enable us to meet our legal and regulatory obligations generally.
Mobile applications may provide us with information related to your use of that mobile application and the use of our applications and services accessed using that mobile application. We may use such information to provide and improve the mobile application or our own applications and services.
We may use information generated and stored during your use of our services for our legitimate business interests to give you the best applications and services. This enables us to:
Whenever we use your information for our legitimate interests, we will ensure that your information is processed on a pseudonymised basis and displayed at aggregated levels, which will not be linked back to you.
You have the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us at [email protected] to discuss this further. If you object, this may affect our ability to provide certain applications and services for your benefit.
We may share your information with:
We may share non-personally identifiable information about the use of our websites, applications and services publicly or with third parties, but this will not include information that can be used to identify you.
We may use your information to contact you with details about our applications and services, which we feel may be of interest to you. We will not share your information with third parties. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights, you can do so by sending us an email to [email protected] You can also unsubscribe from any email marketing using the links provided in the emails we send to you.
When you respond to communications we post on third-party platforms (such as Facebook, Google and Twitter), we may also share your information with those third parties to serve targeted advertising/content to you via the relevant third-party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.
We are required to provide you with the following information:
All members of Artifax’s staff (including permanent, temporary, casual, agency and apprentices) and sub-contractors, consultants, processors, sub-processors, distributors, agents, suppliers and other third parties working for, or on behalf of, or with Artifax are responsible for actions to meet the requirements of this policy.
If the objectives of this policy are met, Artifax will have ensured that your personal data will be:
Other policies relevant to the achievement of this policy’s objectives are:
Personal data is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Sensitive personal data is personal information concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, physical or mental health, sex life or sexual orientation, and commercial or financial information which would not normally be in the public domain.
Artifax will take appropriate measures to remedy any breach of this policy, and its associated procedures and guidelines. In the case of an employee then the matter may be dealt with under the disciplinary procedures.
This website also uses Google Analytics. Google Analytics is a tool that allows the behaviour of users on a website to be analysed, to help a website owner to provide the best user experience. Google Analytics generates cookies that identify whether you’ve visited the website before, which pages you visit etc. These cookies cannot be used to identify individuals; they are used for statistical purposes only and the data never shows any confidential information. The data itself is only visible to the website owner and the relevant team at Google.
If this website includes functionality to interact with social media websites such as Facebook, Twitter, Google+, LinkedIn, Pinterest, Disqus, or uses Share This or Add This services that allow interaction with a wide range of third party social media websites, you should be aware that those sites may set cookies while you’re using this website. For more details please consult the privacy policies of the services in question.
If this website includes video/audio content from YouTube or Vimeo you should be aware that those sites may set cookies while you’re using this website. For more details please consult the privacy policies of the services in question.
You can restrict or block the cookies used by the website through your browser settings, but this will impact your user experience. The Help function within your browser should tell you how.
Alternatively, you can visit www.aboutcookies.org which provides directions on how to block cookies on all major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as providing general information about cookies. However, you should be aware that restricting cookies may impact on the functionality of the websites you visit.
Our Quality and Information Security Management Policy is available upon request.
We find ArtifaxEvent to be an excellent system. It easily helps us manage bookings for private hire events from the initial enquiry stage to the production of a final invoice. Over several years we have been able to build in new systems which have further improved our efficiency. The support staff are great - prompt to respond and always willing to assist. I couldn't do my job without it.
Tom Deller, Corporate Hospitality Manager, Bath’s Historic Buildings
Bath & North East Somerset Council