Our experienced Customer Services team offers a range of services to ensure that customers get the very best out of our event planning and room booking software, ArtifaxEvent and ArtifaxAgora.
We offer bespoke system administrator and end-user training to all our clients, tailored to the particular needs of the organisation. Ranging from “how to use the software” days, to specific sessions looking at creating Deals and Settlements or tracking financial data, our friendly and experienced consultants will work with you to ensure that they deliver a training course to precisely meet your requirements.
Our regular ArtifaxAcademy courses feature set syllabuses covering core aspects of ArtifaxEvent and ArtifaxAgora, such as room and resource bookings, calendar filters and invoicing. Many organisations make use of the Beginner course as part of a wider induction plan for new staff members. Training takes place on a demonstration database and there are often users from other organisations on the same course, which is a great way to meet fellow ArtifaxEvent and ArtifaxAgora users! Spaces are available on a first come, first served basis and are free-to-attend at our Epsom office for both ArtifaxEvent and ArtifaxEventClassic clients.
We believe that good communication is the foundation of effective project management and our approach is consultative and collaborative. We deliver implementation projects using the company’s tailored PRINCE2® methodology, which ensures clear project reporting and controls such as risk and change management.
Our tiered Support team is on hand to offer assistance, no matter the issue. We know that effective support can only be provided by staff who not only know the product, but also understand your business, so you can be sure that their advice will be practical.
That’s fantastic. Thank you. And I will add that it is so wonderful for you to have noticed and acted on this unsolicited. That’s quite a service.
Information stored within a database is only of use if users can easily access and query it. ArtifaxEvent ships with a large suite of standard ‘out of the box’ reports, launched directly from within the application, including Function Sheets, What’s On and statistical analyses. We recognise, though, that all organisations differ in terms of their reporting requirements and, if you prefer not to tailor our existing reports or write your own from scratch, we can do this for you.
Combining the ArtifaxEvent Excel Toolbar with your installation of ArtifaxEvent enables you to download data straight from your database into Microsoft Excel. If you don’t have the time or expertise in house, we can build you interactive visual dashboards, pivot tables and charts to slice and dice your data.
We find ArtifaxEvent to be an excellent system. It easily helps us manage bookings for private hire events from the initial enquiry stage to the production of a final invoice. Over several years we have been able to build in new systems which have further improved our efficiency. The support staff are great - prompt to respond and always willing to assist. I couldn't do my job without it.
Tom Deller, Corporate Hospitality Manager, Bath’s Historic Buildings
Bath & North East Somerset Council
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