Our support team is highly skilled and trained and many of them have come to work at Artifax with backgrounds in our core markets. We know that effective support can only be provided by staff who not only know the product, but also understand your business, so you can be sure that their advice will be practical.
We appreciate that not everyone has the same level of technical knowledge and always tailor our approach to suit the customer. It is sometimes easier to demonstrate a problem than explain it and we use remote desktop sharing tools to facilitate this.
Our customers can telephone us for support during office hours and are always connected to a person rather than an automated system. They can also email us and, whichever method is chosen, every issue is logged in our call-tracking database and a reference number is issued to track its progress.
We take a proactive approach to support, making a special effort to contact customers we have not heard from in a while.